Order Status
Guidance on tracking your order, checking shipment progress, and resolving issues like missing parts, delayed deliveries, or backorders. Includes instructions for cancellations and order changes.
We email a tracking link as soon as your order ships. If you do not see the email, check spam or junk.
Thu, 23 Oct, 2025 at 11:57 AM
Log in and open Order History to view status and tracking. A tracking email is also sent after shipment.
Thu, 23 Oct, 2025 at 11:57 AM
Orders placed before 10 AM MT on weekdays usually ship the same day or the next business day. Orders placed after 10 AM, on weekends, or on holidays ship ...
Thu, 23 Oct, 2025 at 11:58 AM
Open the tracking link to view the most recent carrier scan. Allow one extra business day if the package was marked delivered by mistake. If you still ne...
Thu, 23 Oct, 2025 at 11:58 AM
Confirm the shipping address on your order confirmation email. Check tracking scans and any delivery notes from the carrier. Look around entrances, parce...
Thu, 23 Oct, 2025 at 11:58 AM
Orders may ship in multiple boxes. Check all tracking emails for additional packages. If an item is still missing, contact us and we will resolve it quickly.
Thu, 23 Oct, 2025 at 11:58 AM
Sorry about that. Contact us with your order number and a short description or photo of what is missing. We will send the parts or arrange a fix promptly.
Thu, 23 Oct, 2025 at 11:58 AM
Most backorders ship within about a week. If it will take longer, we will email you with an updated timeframe and options.
Thu, 23 Oct, 2025 at 11:58 AM
Email us immediately with your order number. Once processing begins, changes may not be possible, but we will do our best to help.
Thu, 23 Oct, 2025 at 11:59 AM