Helpdesk

Torsion springs 8

• How do I choose the right torsion spring?
• How do I measure my existing spring?
• Can I use a torsion spring with the wrong wind?
• How long do torsion springs last?
• Why should I replace both torsion springs if only one is broken?

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TorqueMaster Springs 17

• How do I identify which TorqueMaster system I have (Original TM vs Plus TMP)?
• How do I order the correct TorqueMaster spring?
• How do I determine the weight of my garage door if the label does not list it?
• One of my TorqueMaster springs is broken. Can I just replace that one?
• Can I convert from a single spring setup to double, or from double to single?

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Extension Springs 6

• How do I select the correct extension spring?
• What do the colors painted on my extension spring mean?
• How do garage door extension springs work?
• How do I weigh my garage door for extension springs?
• What are the different end types on extension springs?

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Springs (General) 3

• Why is my garage door heavy to lift?
• What is the difference between torsion, TorqueMaster, and extension springs?
• How do I determine the weight of my garage door?

Panels & Tracks 3

• Can I order a replacement panel?
• Where can I order a window insert for my garage door?
• Do you have horizontal tracks?

Safety Sensors & Wiring 4

• How do I realign my safety sensors?
• Why is one sensor light off or blinking?
• Why will the door not close even when nothing is blocking the sensors?
• How do I test if my sensors are faulty?

Hardware, Hinges, Rollers & Tracks 9

• How do I measure garage door track radius?
• What is the difference between 12-inch and 15-inch radius tracks?
• What type of garage door rollers should I choose?
• Why should I replace more than just one roller at a time?
• How do I order the correct replacement garage door roller?

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Garage Door Openers & Remotes 14

• Why will my garage door only close when I hold the wall button?
• Why is my garage door remote not working?
• Why does my remote have limited range?
• Why will my opener not respond to the keypad?
• Why does my garage door stop halfway up or down?

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Wayne Dalton Openers 7

• Are Wayne Dalton garage door openers still available?
• What replacement parts are available for Wayne Dalton openers?
• Can I still replace the control board on my Wayne Dalton opener?
• Where can I find parts breakdowns for Wayne Dalton opener models?
• How do I program a Wayne Dalton remote?

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Cables & Drums 7

• What type of cable do I need for my garage door?
• What are safety cables and do I need them?
• Why did my garage door cable come off the drum?
• How do I install cable drums and wraps?
• How do I fix a frayed or broken cable?

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Weather Seal 8

• How do I know which weatherstrip fits my garage door?
• What are the common types of garage door bottom seals?
• How do I measure for a replacement weather seal?
• How do I replace a garage door bottom weather seal?
• How do I know if my weatherstrip needs replacement?

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Accounts 7

• How do I create an account?
• How do I edit my account info?
• I forgot my password.
• How do I find a product?
• How do I navigate the site?

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Billing 6

• What payments do you accept?
• Do I have to pay sales tax?
• I have a question about my charges
• I need a copy of my receipt or invoice
• When will my credit appear?

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International Orders 5

• Do you ship outside the USA?
• How to order from outside the USA
• Who pays duties and taxes
• What about damage or loss after forwarding
• Can I return items from outside the USA

Shipping 5

• What are the shipping options?
• How do I calculate shipping cost?
• Do you ship internationally?
• Can you correct my shipping address?
• Holiday shipping schedule

Order Status 9

• Has my order shipped?
• How do I check my order status?
• When will my order ship?
• What to do if order is delayed?
• My order never arrived

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Returns 6

• Return Policy
• How do I start a return?
• I received the wrong item
• What if my item is damaged or defective
• When will I see my refund?

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